Merid offers Customer Experience workshops to help organizations better understand how to take advantage of improved Customer Experience.

Topics include:

• The importance of customer experience improvement
• Examples of exceptional and terrible Customer Experience
• Developing a Voice of the Customer program
• Creating customer journey maps
• Converting customer insight into Customer Experience improvement
• Measuring Customer Experience improvement
• Combining Customer and Employee Experience improvement

The workshop is conveniently held at your place of business and can be customized for your specific Customer Experience learning needs.